Pacific Columns, Inc

1.5 star rating Rating - based on 8 reviews & complaints
We sell home improvement products online.  
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Pacific Columns, Inc Categories
Hardware & Building Materials Sales
General Merchandise
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Customer Reviews, Ratings & Complaints
Review Posted 7/10/2017
Excellent customer service
Great customer service experience. Had an issue with an order and Julia R. was extremely helpful in remedying. She was able to resolve the problem quickly and effectively. Overall had a great experience and will absolutely continue business due to... Read More »
 
 
 
Complaint Posted 8/21/2014
Rain causes the product to stain and smell
I needed five columns for the front porch of the house we were building. We considered stone, concrete, and wood. I came across pacificcolumns.com on the web. They sell a fiberglass/resin column that looks like stone/concrete. I spoke to them on t... Read More »
 
 
 
Complaint Posted 5/21/2013
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Absolute WORST customer Service
Purchased Columns for a job and had them shipped to our office a crate arrive and our receptionist signed for it.. We later opened the crate and then all the boxes to find that we had a damaged column, we called them to let them know.... they offe... Read More »
 
 
Business's response - by DanielMon 6/5/2013
Hi Pamela, Thank you for letting me know about your experience. We do everything possible to make sure our customers have the best column experience possible. What is your order number? I will look into the issue. Did you not receive an order... Read More »
 
Complaint Posted 10/11/2011
Review 10/11/2011
Do not use this company if you have any reasonable expectations of on time arrival! We have ordered from them in the past with fine results. We ordered the first week in Sept with a stated 10-12 day time production/delivery. For weeks we were give... Read More »
 
 
 
Complaint Posted 8/8/2011
Review 8/8/2011
We had ordered a columns from this company, they sent us wrong and refused to send us refund. Trying to charge us restocking fee of 20% out of $ 6,000 order. We are about to take them to Small Claim Court or get the lawyer to fight them. The colum... Read More »
 
 
 
Complaint Posted 8/6/2011
Review 8/6/2011
Had a horrendous experience with this company. They sent the wrong color shutters and then were totally unhelpful. Finally got the right color but delayed. Then they sent a third set that I never ordered and when I called about it, they couldn't e... Read More »
 
 
 
Complaint Posted 11/16/2010
Review 11/16/2010
Very BAD company. Called in & told them what we wanted, they sent out totally different columns. Talked to customer service, never got an apology and acted like it was our fault. Would not refund and wanted restocking fee plus shipping back. Sendi... Read More »
 
 
 
Complaint Posted 9/28/2010
Review 9/28/2010
Wrong Product and Hard Time Getting Refund My wife and bought columns and capitals from Pacific and they sent the wrong sizes and when we tried to get them returned and exchanged, they gave us a hard time and acted like it was our problem, then w... Read More »
 
 
 
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Additional Business Information
Hours   Monday to Sunday 8:00AM to 7:00PM Phone   (800) 294-1098 Address   505 West Lambert Road
Brea, CA 92821
Website   http://www.pacificcolumns.com Email   r.sellek@pacificcolumns.com
Contact   Robert Sellek Other  
 
 
 
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